IT Business Analyst

IT Operations · Ikoyi, Lagos
Department IT Operations
Employment Type Full-Time
Minimum Experience Entry-level







BUSINESS ANALYST






POSITION DESCRIPTION AND RESPONSIBILITIES




Responsibilities:


• Manage internal IT requests


• Decompose, refine, and document requirements using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, functional and technical specifications.


• Business process analysis and modeling


• Research, review and analyze existing processes and develop strategies for enhancements.


• Responsible for the functional systems design


• Lead development of configuration specifications and business analysis requirements.


• Participate in and facilitate system design workshops with internal and external stakeholders to solicit and document requirements


• Participate in architecting the logical design of the system with the technical team, including screen design and specifications, data modeling, and documentation of logical processing flows


• Lead the collaboration with stakeholders and partners to define scope for projects and enhancements, documents risks and assumptions, develops the delivery approach, and timings


• Work closely with project managers and team members through all phases of the systems development lifecycle


• Facilitate communication between project stakeholders & development team


• Communicate with Development and QA teams regularly to ensure accurate understanding of requirements


• Act as translator between business and technical community interpreting user needs and translating them into more technical language for the developers (and vice-versa).


• Collaboratively document test scripts with Primary stakeholders and developers


• Coordinate and document tests protocols and reports, including end-user reviews, for modified and new processes and systems


• Post implementation application support


• Create change management request documents and facilitate change management sessions


• Coordinate knowledge transfer from Development Teams to user support teams- Provide input and support the design and delivery of training programs.




Additional responsibilities may include:


 Manage stakeholders (internal and external)


 Track and report IT Support issues


 Application support


 Manage change portfolio


 User training




Qualifications:


• Bachelor’s degree with at least 2 years related experience or equivalent combination of education and experience.


• Business Analysis certification is a plus


• Experience with business and technical requirements analysis, business process modeling and mapping, methodology development and data modeling.


• Strong verbal and written communications skills.


• Ability to create systematic and manual operations procedures in both technical and user-friendly language.


• Demonstrated effectiveness in a fast-paced rapidly changing environment


• Strong facilitation skills


• Excellent organization and management skills


• Extensive knowledge of Agile/Scrum development methodologies and technologies.




Preferred Skills:


• Working knowledge of BPMN tools 


• Great communication skills


• Adequate attention span for consuming detailed information and quickly learn business and process flows.


• Comfort with prioritization of work and multiple demands


• Higher level critical thinking and problem-solving appetite


• Project Management 





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  • Location
    Ikoyi, Lagos
  • Department
    IT Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level