IT Business Analyst

IT Operations · Ikoyi, Lagos
Department IT Operations
Employment Type Full-Time
Minimum Experience Entry-level




• Manage internal IT requests

• Decompose, refine, and document requirements using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, functional and technical specifications.

• Business process analysis and modeling

• Research, review and analyze existing processes and develop strategies for enhancements.

• Responsible for the functional systems design

• Lead development of configuration specifications and business analysis requirements.

• Participate in and facilitate system design workshops with internal and external stakeholders to solicit and document requirements

• Participate in architecting the logical design of the system with the technical team, including screen design and specifications, data modeling, and documentation of logical processing flows

• Lead the collaboration with stakeholders and partners to define scope for projects and enhancements, documents risks and assumptions, develops the delivery approach, and timings

• Work closely with project managers and team members through all phases of the systems development lifecycle

• Facilitate communication between project stakeholders & development team

• Communicate with Development and QA teams regularly to ensure accurate understanding of requirements

• Act as translator between business and technical community interpreting user needs and translating them into more technical language for the developers (and vice-versa).

• Collaboratively document test scripts with Primary stakeholders and developers

• Coordinate and document tests protocols and reports, including end-user reviews, for modified and new processes and systems

• Post implementation application support

• Create change management request documents and facilitate change management sessions

• Coordinate knowledge transfer from Development Teams to user support teams- Provide input and support the design and delivery of training programs.

Additional responsibilities may include:

 Manage stakeholders (internal and external)

 Track and report IT Support issues

 Application support

 Manage change portfolio

 User training


• Bachelor’s degree with at least 2 years related experience or equivalent combination of education and experience.

• Business Analysis certification is a plus

• Experience with business and technical requirements analysis, business process modeling and mapping, methodology development and data modeling.

• Strong verbal and written communications skills.

• Ability to create systematic and manual operations procedures in both technical and user-friendly language.

• Demonstrated effectiveness in a fast-paced rapidly changing environment

• Strong facilitation skills

• Excellent organization and management skills

• Extensive knowledge of Agile/Scrum development methodologies and technologies.

Preferred Skills:

• Working knowledge of BPMN tools 

• Great communication skills

• Adequate attention span for consuming detailed information and quickly learn business and process flows.

• Comfort with prioritization of work and multiple demands

• Higher level critical thinking and problem-solving appetite

• Project Management 

Thank You

Your application was submitted successfully.

  • Location
    Ikoyi, Lagos
  • Department
    IT Operations
  • Employment Type
  • Minimum Experience